02/03/2010

volume of markting material sent out and responses generated. if you send out loads of advertes and get response that is good customer service for e.g dominos send out menus of they pizzas so you order and buy it.
3 Feb 2010 09:28:41

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no. of contacts with a customer each month. the number of time the customer has countact the business about that customer service if you something of of argos and you keep going to exchange thats not good customer service the customers well get impatients have to keep returning the products.